Your privacy matters to phllove. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have as a player in the Philippines.
Your Data, Your Rights: phllove is committed to protecting the personal data of all players in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy applies to all personal data processed by phllove in connection with your use of the platform.
This Privacy Policy ("Policy") describes how phllove ("phllove," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," "User") who access or use the phllove online gaming platform, including its website, mobile interface, and all associated services.
By registering an account on phllove or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use phllove.
This Policy should be read together with phllove's Terms & Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
phllove collects the following categories of personal data from players:
phllove collects personal data through the following means:
phllove uses your personal data for the following purposes:
Under the Data Privacy Act of 2012 (RA 10173), phllove processes your personal data on the following legal bases:
phllove does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom phllove shares personal data are required to process that data in accordance with applicable Philippine data privacy laws and phllove's data processing agreements.
phllove uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using phllove, but may affect certain personalization features. Note that disabling essential cookies will prevent the platform from functioning correctly.
phllove retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, phllove will securely delete or anonymize your personal data in accordance with its data disposal procedures.
phllove implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no system is completely secure. In the event of a personal data breach that is likely to result in serious harm to you, phllove will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by RA 10173.
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by phllove:
To exercise any of these rights, please contact phllove's Data Protection Officer (DPO) using the contact details in Section 14. phllove will respond to all verified requests within thirty (30) days.
phllove is strictly intended for individuals aged 21 years and older, in accordance with Philippine gambling regulations. phllove does not knowingly collect personal data from individuals under the age of 21. If phllove becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that your child has provided personal data to phllove, please contact us immediately at the details provided in Section 14.
The phllove platform may contain links to third-party websites or services (for example, links to PAGCOR's official website or payment provider portals). This Policy applies only to phllove and does not cover the privacy practices of any third-party sites. phllove is not responsible for the content or privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
phllove reserves the right to update or modify this Privacy Policy at any time. Where changes are material, phllove will notify you via email or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of phllove following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using phllove and may request account closure in accordance with the Terms & Conditions.
phllove has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:
Data Protection Officer — phllove
Email (plain text — not a clickable link):
General support email (plain text):
phllove will acknowledge all data privacy requests within five (5) business days and resolve them within thirty (30) days. If you are not satisfied with phllove's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Here's a quick look at how phllove keeps your personal data safe and respects your rights as a Filipino player.
All data transmitted to and from phllove is protected by SSL/TLS encryption. Sensitive stored data uses AES-256 encryption — the same standard used by Philippine banks and financial institutions.
phllove fully complies with the Data Privacy Act of 2012 (Republic Act No. 10173). We have a registered Data Protection Officer and follow NPC guidelines for data handling, breach notification, and player rights.
phllove does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is used only to deliver and improve our services to you.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings from your account dashboard. Your rights under RA 10173 are fully respected.
Identity verification on phllove follows PAGCOR's KYC requirements. Your documents are stored securely, accessed only by authorized staff, and retained only for the legally required period.
phllove is upfront about every category of data we collect and every purpose for which we use it. No hidden data practices — what you read in this Policy is exactly what we do.
Your data is safe with us. Join thousands of Filipino players who trust phllove for a secure, fair, and exciting online gaming experience. Must be 21 years or older.